Return Policy
We are pleased to accommodate returns and exchanges within 7 days on all units that have not been worn or tampered with. If you are unhappy with your order when it arrives, please e-mail us at doanscustomcrowns@gmail.com to initiate your return and we will be more than happy to assist you further.
| Return Policy | Buyer Pay the Shipping Cost | Seller Pay the Shipping Cost | Photo Provided | Exchange Available | Communication |
|---|---|---|---|---|---|
| Dislike / Unsuitable | Contact us within 24 hours | ||||
| Change style or color | Contact us within 24 hours | ||||
| Shipping wrong items | Contact us within 24 hours | ||||
| Quality problem | Contact us within 24 hours | ||||
| Artifical reason | Unacceptable |
Return Policy Frequently Asked Questions
Q. How do I make a return?
A. Easy: e-mail us at doanscustomcrowns@gmail.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. All items must be returned in its original, factory condition (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
Q. What is the return period?
A. We will provide a refund period on unopened hair within (7) days of the date that you receive your unit.
Q. Do I have to pay for the shipping of my return?
A. Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because DCC will not be responsible for lost returns. Note: please indicate “RETURN, NO DUTIES” on the package, otherwise the package may be returned to you.
Q. May I return my DCC unit without contacting you?
A. No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
Q. When will I receive my refund?
A. A full refund will be provided to the original method of payment after we have received, inspected, and confirmed. All customers must contact us after sending the package back and provide us with the tracking information for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
Q. How may I contact you?
A. You may contact us via e-mail at doanscustomcrowns@gmail.com. We always guarantee a response within 24 hours and will be happy to help you!